About Us

Koppens deliver innovative, effective, and economic solutions for our clients whilst focusing on the safety of our people, quality of our work and our environmental impact. We have a long history of successful projects and satisfied customers, helping to further solidify our strong position in the industry. 

Koppens creates a workplace where people excel, we invest in our people to assist career growth, and provide the opportunity to upskill. By putting staff through apprenticeships/traineeships, tickets, and additional courses we strive to build teams that reflects the diverse community in which we live and work. 

The Role

We are currently seeking a Systems, Network & Helpdesk Specialist to maintain and develop our internal IT infrastructure and provide IT support to end users. You will obtain an in-depth understanding of its structure, capability, limitations, provide improvement recommendations and have a solutions-driven approach to issues and/or concerns. 

Key Requirements 

Systems Administration: Manage and maintain our server environment, including physical server infrastructure and virtual servers (ESXi), ensuring optimal performance, availability, and security.

Backup management and testing: Administer Veeam Backup & Replication, ensuring regular backups of critical data and systems, and develop and test disaster recovery plans.

Cloud Technologies: Manage our Entra environment, including Office 365 and SharePoint, and leverage Power Automate for automation of workflows and processes.

Active Directory and Group Policy: Manage user accounts, permissions, and group policies within Active Directory, ensuring security and compliance.

Network Infrastructure: Monitor and maintain our network infrastructure, including switches, routers, firewalls, and wireless access points, ensuring optimal performance and security.

Mobile Device Management: Manage iPhones and iPads using Intune, ensuring devices are secure, up-to-date, and compliant with company policies.

End-User Support: Provide timely and effective Level 1-3 support to end-users, resolving technical issues and requests in a professional and courteous manner.

Security: Implement and maintain security practices and procedures to protect our IT infrastructure and data from threats and vulnerabilities.

Scripting and Automation: Utilize PowerShell and other scripting tools to automate tasks, improve efficiency, and reduce manual effort.

Experience:

• Bachelor's degree in Computer Science or related field, or equivalent experience.

• Proven experience in systems administration, network administration, and IT support.

• Strong knowledge of Veeam Backup & Replication, Active Directory, Azure, Office 365, SharePoint, Power Automate, ESXi, Intune, Group Policy, PowerShell, and SQL.

• Experience with security practices and procedures.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

This position is a unique role in the civil construction Industry with a dynamic team, it requires strong organisation skills and a high attention to detail. The applicant will be responsible to take ownership of issues from identification through to resolution, they will need to have a customer-centered approach and a keen interest in information technology and computer science.