About the role: 

Are you passionate about hospitality and creating memorable guest experiences? Coral Sands Beachfront Resort is seeking a friendly, organised, and customer-focused Front Desk Receptionist to join our team. Set in a stunning beachfront location, our resort offers a relaxed atmosphere where guests come to unwind, and our team members play an essential role in ensuring they enjoy every moment of their stay.

Key Responsibilities:

• Greet and welcome guests warmly, creating a friendly and positive first impression.

• Manage check-in and check-out procedures efficiently and accurately.

• Answer guest inquiries, address concerns, and provide local information to enhance their experience.

• Handle reservations, phone calls, and emails in a professional manner.

• Maintain a neat and organised front desk area.

• Coordinate with housekeeping and maintenance teams to meet guest needs and uphold resort standards.

• Process payments and maintain accurate records of transactions.

• Providing concierge services, including recommendations on local attractions and activities

• Adhering to all hotel policies, procedures, and safety protocols

• Complaints Handling 

What we're looking for:

• Previous experience in a customer service role, preferably in hospitality or hotel reception.

• Excellent communication and interpersonal skills.

• Strong organisational abilities and attention to detail.

• Proficient with computer systems; experience with reservation software is an advantage.

• Ability to work flexible hours, including weekends and holidays

• A welcoming personality with a genuine commitment to guest satisfaction.

Benefits:

• Competitive Salary.

• Opportunity to work in a beautiful beachfront setting.

• Be part of a supportive and friendly team.

• Employee discounts on resort services and facilities.

If you're ready to bring your warm and professional attitude to our team, we’d love to hear from you! Please send your resume and a brief cover letter to adm••@coralsands.com.au.

Join us at Coral Sands Beachfront Resort, where every day feels like a getaway!