Patient Administration Officer | Cairns

Are you ready to bring your experience and energy to a supportive and growing specialist medical environment? This is your opportunity to contribute to a practice focused on innovation, efficiency, and exceptional patient care.

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About IMS

Integrated Medical Services (IMS) is a forward-thinking, specialist-led organisation delivering quality, patient-centred care across Far North Queensland. We continue to expand our services in Cairns, supporting our specialists and improving patient outcomes.

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The Opportunity

We’re seeking experienced and enthusiastic Patient Administration Officers to join our team, with multiple full-time and part-time positions available.

You’ll play a key role in delivering high-quality administrative support while contributing to an efficient, positive, and collaborative workplace culture.

This is more than a job; it’s an opportunity to grow within a respected healthcare organisation and make a meaningful impact.

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What You’ll Do

• Front desk reception – the welcoming face of the clinic

• Manage patient bookings, confirmations and follow-ups

• Respond to phone and email enquiries and provide patient support

• Maintain accurate records and upload results via Clinic to Cloud

• Billing, receipting, and surgical fee preparation

• Coordinate theatre lists and hospital bookings

• Liaise with Medicare, private health funds, and hospital teams

• General administration duties including scanning, faxing, filing and recalls

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About You

• Previous experience in medical administration (desirable)

• Experience in specialist or surgical settings highly regarded

• Familiarity with Clinic to Cloud or similar medical software

• Strong communication skills and a collaborative approach

• Highly organised, detail-focused, and able to remain calm under pressure

• Available to work rostered shifts between 7:30 AM – 6:30 PM, Monday to Friday

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Why Join Us?

• Be part of a supportive and collaborative team

• Contribute to a growing, patient-focused healthcare organisation

• Work in a purpose-driven and innovative environment

• Enjoy stable employment with opportunities for growth

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Ready to Apply?

Click “Apply for this job” and submit:

• Your resume

• A cover letter outlining why you’d be a great fit

Applicants must have the right to work in Australia. Only shortlisted candidates will be contacted.