Join Our Team as a Case Manager – Cairns City Office
Care FNQ – NDIS Registered Service Provider

Care FNQ is a registered NDIS service provider, and we're excited to offer a fantastic opportunity for a passionate and enthusiastic Case Manager to become part of our supportive and close-knit team based in Cairns City.

About the Role

As a key point of contact for participants and support workers, our Case Managers play a vital role in what sets Care FNQ apart. You'll provide continuity, coordination, and a consistent presence for participants, their families, and other stakeholders – ensuring everyone feels supported and heard.

Why Join Care FNQ?

• Be part of a rapidly growing organisation with a genuinely warm and welcoming culture

• Work with a small, fun, and supportive team

• Enjoy career development opportunities and pathways to grow within the organisation

Key Responsibilities

• Build and maintain strong, positive relationships with participants and their dedicated team of Care FNQ Support Workers

• Assess individual needs and help tailor personalised support programs

• Monitor and report on participant progress, and prepare documentation for NDIS plan reviews

• Collaborate with support coordinators, house supervisors, and other stakeholders to ensure holistic care

• Coordinate weekly staff rosters for participants, proactively managing any scheduling issues

• Complete accurate case notes and regular client reviews, aligned with NDIS goals and plans

• Follow all Care FNQ policies and procedures to maintain a safe, compliant workplace and ensure timely incident reporting

What We're Looking For

• Minimum of 2 years' experience in the disability sector (highly desirable)

• Solid understanding of the NDIS and the role of Disability Support Workers

• Strong admin, communication, and report writing skills

• Great time management and organisational abilities

• A collaborative, people-first mindset with high emotional resilience

• Competence in Microsoft Office and rostering systems

• A current driver's licence and your own reliable vehicle

• Certificate III or IV in Disability Support or related field

• Current NDIS worker screening check and working with children clearance

If you're looking for a role where you can truly make a difference and grow with a team that values your contribution, we'd love to hear from you.