Customer Relationship Consultant

Help local people achieve their goals through exceptional service.

At Cairns Bank, banking is about people first.

For generations, we have helped local individuals, families, and businesses achieve their financial goals through trusted advice, personalised service, and genuine community connection.

We’re looking for a Customer Relationship Consultant who enjoys helping people, building relationships, and being part of an organisation that is genuinely connected to the Cairns community.

This is an on-site role based in Cairns. The successful applicant must live in, or be willing to relocate to, Cairns. This is not a remote working opportunity.

About the role

As a Customer Relationship Consultant, you will be one of the first points of contact for our customers and play an important role in delivering outstanding service at every interaction.

You will help customers identify solutions that meet their needs, support banking and lending activities, and contribute to the continued growth of Cairns Bank through strong customer relationships and community engagement.

About you

We are looking for someone who genuinely enjoys helping people and takes pride in delivering excellent customer experiences.

Ideally, you will bring experience in customer service, banking, retail, hospitality, sales, or relationship management, along with:

• A commitment to providing exceptional customer service

• Strong communication and relationship building skills

• Accountability and ownership for delivering high quality work

• The ability to identify customer needs and recommend appropriate solutions

• Strong organisational skills and attention to detail

• Confidence using technology and learning new systems

• A genuine interest in supporting local customers and communities

Banking experience is advantageous, but we are equally interested in people with transferable customer service skills and a willingness to learn.

The opportunity

At Cairns Bank, your success will be measured not only by what you achieve, but by the relationships you build, the service you provide, and the positive impact you have on our customers and community.

If you’re looking for a career where you can make a genuine difference while being part of a supportive local team we’d love to hear from you.

To apply, please submit your resume and a cover letter outlining your suitability for the role.

Applicants must have permanent working rights in Australia.

We are managing this recruitment process internally and are not accepting agency approaches.